SHIPPING  & DELIVERIES

    The healing hermit currently offers shipping via Canada Post orders in Canada. All of our products ship from our  shop in Gray Creek, BC.  At this time we can only ship our products within Canada. We apologize for any inconveniences that this may create.

    We do request a card be left in your mailbox notifying you that your parcel has arrived if you won't be home. It will request that you pick up your item(s) at your closest outlet. You will be required to show ID at pick up and we recommend this option for your protection since we are not responsible for lost, damaged or missing boxes. If you would like 'signature upon delivery' we can do that too, please request it in the comments section at checkout. Additional fees for this option may be required.

**It is important to note that in general, couriers will not insure parcels that have been requested by the recipient to be left should the recipient not be home. We do not recommend this option as it is unsafe and is done completely at your own risk. Your order is not insured against loss if it disappears from your premises. When orders are larger, we may contact you to offer the extra insurance option. We reserve the right to add 'signature required' at our discretion.

    If you wish to add an item to ship with an order already in processing, you must place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original order invoice number that you wish the new order to ship with in the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account. The maximum number of orders that may be shipped together is 3. 

    Once your parcel leaves our location you will be emailed your tracking number. This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact your courier to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order. A 20% restocking fee will be charged to you if an order is cancelled after processing has begun OR if an order is refused at the point of delivery and returned to us. Should an order be returned to us due to an incorrect address or for any other reason, you will be responsible for all related shipping charges.

Local Deliveries- are made weekly from our shop in Gray Creek to Creston, Crawford Bay, Riondel etc. You will be notified of your delivery day once your order has been processed. Please allow 2-4 business days for delivery. 

Delivery to Cranbrook is from our store in Gray Creek to the Nutters Store in Cranbrook. Orders will arrive in aprox. 3-5 business days. You will be notified when your order will be available for pick up. Orders MUST be paid in full & picked up promptly.